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Handling the Seven Deadly Stakeholders

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Price: $35.00
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Description
RIM practitioners often have to overcome the challenges presented by the so-called "seven deadly stakeholders:" apathetic, hostile, too busy, dismissive, misinformed, helpless, and saboteurs. This session presents practical guidance for handling each behavior type, based largely on recognizing what drives them, and it instructs you on how to win them over as RIM supporters.
 
Learning Objectives
Upon completion of this web seminar, participants will be able to:
  1. Identify the types of stakeholders and understand the reasons behind the difficult behavior 
  2. Describe strategies for dealing successfully with each type of stakeholder 
  3. Summarize ways to manage your own emotions when working with these behaviors 
  4. Apply conflict resolution, change management, and communication skills to market RIM more effectively  
Skill Level: Core/Management
Education Thread: Training & Managing Stakeholders
 
Estimated time of completion: 1.0 hour
 
ICRM Maintenance Credits: 1.0 credits pre-approved
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