Today’s organizational leaders must be able to motivate and engage employees to reach goals that are crucial to the success of the business as well as attract and retain good employees. Leadership coaching is one of the most powerful tools that a leader has to achieve these results. More than ever, supervisors and team leaders are expected to provide the kind of ongoing, informal coaching that improves team performance and morale.
In this course we discuss coaching styles, delivering feedback and constructive criticism, reaching reluctant learners, recognizing and addressing poor performance, and much more.
Often we speak of coaching “sessions,” whereby we imply there is some element of planning and structure involved. But coaching by its nature is more than that: it’s an ongoing, integrated, and often spontaneous, effort to improve performance, productivity, and morale.
This course has real-world exercises and quiz questions that reinforce the key learning points.
Certificate Programs: This course may be purchased individually and is also included in our Professional Leadership Certificate.
You have 12 months from the date of registration to complete the course.
Estimated time of completion: 1.0 hour
ICRM Maintenance Credits: 1.0
IGP Recertification Credits: 1.0 General
Domain: Leadership Level: 3
Upon completion of this course, participants will be able to:
1. Identify the distinctions among the roles of manager, trainer, coach, mentor, and trainer
2. Define a gap analysis
3. Explain why today’s supervisors must also be skilled coaches
4. List four vital skills for coaches
5. Describe common causes for poor performance
6. List the four components of effective feedback
7. Define four common management styles