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How to Communicate More Effectively

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Price: $79.00
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Description
Conflicts and errors in the workplace are often blamed on a miscommunication. Likewise, in workplace surveys, many employees claim they would like to see “better communication.”

What does it look like to have better communication? Does it mean having more e-mails? More policies? More conversations? In this course, we focus on improving communications through better e-mails, clearer policies, and more efficient conversations.

Because communication is a two-way street, the course stresses the responsibilities of both the sender and receiver as it presents ways to speak, listen, and write in order to communicate with maximum efficiency. Along the way, there are examples and quiz questions that reinforce the key learning points and help prepare you for the exam.

Certificate Programs:  This course may be purchased individually and is also included in our Professional Leadership Certificate.

You have 12 months from the date of registration to complete the course.

Estimated time of completion: 1.5 hours

ICRM Maintenance Credits: 1.5

Domain:  Leadership  

Level:  3

Course Learning Objectives
Upon completion of this course, participants will be able to:
1.     Define a successful communication interaction
2.     Summarize the responsibilities of the sender and receiver in the communication process
3.     Describe the four dominant behavioral patterns and the communication approaches that work best with each one
4.     Identify several techniques that contribute to being an effective listener
5.     Explain the concept of “the written word stands alone”
6.     Identify six errors that are commonly found in everyday written communications

Section 1: How the Sender Can Enhance Communication
Upon completion of this section, you will be able to:
1.     Describe the sender’s need to empathize with the receiver
2.     List and describe the three common communication styles
3.     Summarize the four dominant behavioral patterns and the communication approaches that work best with each one
4.     Identify three counterproductive speaking styles

Section 2: How the Receiver Can Enhance Communication
Upon completion of this section, you will be able to:
1.     Define an active listener
2.     Identify 11 techniques that contribute to being an effective listener
3.     Summarize the concept of “playing dumb” as a listener
4.     Provide examples of signals you can send to the speaker

Section 3: Using Non-Verbal Cues to Enhance Communication
Upon completion of this section, you will be able to:
1.     Summarize how one’s facial expressions can contribute to effective and ineffective communication
2.     List five tips for exhibiting body language that is conducive to effective communication

Section 4: How to Write More Effectively
Upon completion of this section, you will be able to:
1.     Explain the concept of “the written word stands alone”
2.     Paraphrase the rule for capitalizing job titles
3.     Describe the dangers of overusing bold type and underscores
4.     List three common uses for quotation marks
5.     Paraphrase the 10-Percent Rule
6.     Identify six errors that are commonly found in everyday written communications