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Keys to Successful Negotiation and Conflict Resolution

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Price: $79.00
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Description
This course focuses on two similar skills that are necessary for leaders in the workplace: negotiating deals and resolving conflict. Both skills rely heavily on your abilities to think quickly, observe objectively, and act deliberately. Those trained to use the best practices and strategies have an edge over those who don't. This program will reveal the secrets of successful negotiation strategies.
 
We begin with a focus on how to negotiate effectively. You’ll learn strategies for gaining control and leverage in negotiations, tips for observing body language and detecting deception, and ways to handle unhelpful behavior.
 
In Section 2, we look more closely at resolving conflict. You’ll learn about the common styles of conflict resolution, how to manage the difficult personality types, why conflict is often valuable, and how best to manage it.
 
This course may be purchased individually and is also included in our Professional Leadership Certificate.
 
You have 12 months from the date of registration to complete the course. Here's HOW TO ACCESS YOUR EDUCATION. 
 
Estimated time of completion: 1.25 hours
 
ICRM Maintenance Credits: 1.0
 
Domain:  Leadership   

Level:
  3
 
Course Learning Objectives
Upon completion of this course, participants will be able to:
1.     List the five steps for successful negotiating  
2.     Recognize the common tactics negotiators use to distract and frustrate the opposition
3.     Identify and describe the five conflict-resolution styles
4.     Describe six difficult personality types in conflict resolution
5.     List several ground rules for conflict-resolution sessions

Section 1: How to Negotiate Effectively
Upon completion of this section, you will be able to:
1.     List the  five steps for successful negotiating
2.     Describe how to detect deception
3.     Recognize the common tactics negotiators use to distract and frustrate the opposition

Section 2: Resolving Conflict
Upon completion of this section, you will be able to:
1.     Distinguish between a conflict and a disagreement
2.     Identify and describe the five conflict-resolution styles
3.     Describe six difficult personality types in conflict resolution
4.     Define the Interest-Based Relational approach to conflict resolution
5.     List several ground rules for conflict-resolution sessions
 
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