Being an excellent records and information manager is an important prerequisite for being capable records and information program manager, but the program management challenge involves complexities of higher order and entails managing people – always a complicating factor.
This book was conceived to help records and information managers become exemplary program managers, with well-organized programs, effective delivery of products or services, empowered and enthusiastic staff, and satisfied customers.
Among the topics covered in the 12 chapters are:
- Transitioning to a management role
- Planning strategically
- Developing the program
- Supervising and coaching people
- Making effective decisions
- Managing financial resources
- Managing projects
Soft cover, English (ARMA International)