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Best Practices for Managing Electronic Messages (ARMA International TR 24-2013)

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Description

This technical report provides current information for managing all types of text-based electronic messages or communication, such as e-mail, instant messages, and text messages (SMS). This edition supersedes the previous edition, Procedures and Issues for Managing Electronic Messages as Records (ARMA TR 02-2007) and reflects recent advances in technology and industry best practices. Includes a model electronic message management program audit guideline.

 

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