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Research

ARMA Research

ARMA IG Maturity Index Report 2020
Research provided by ARMA International, sponsored by NetGovern with support from Osterman Research.

Information Governance Maturity Index Report—2020

ARMA International research, sponsored by NetGovern.

The Information Governance Maturity Index Report— 2020 presents the results of the IG Maturity Index Survey conducted in the last quarter of 2019. The survey aligns with ARMA International’s Information Governance Implementation Model (IGIM) and is designed to measure IG maturity across the seven key areas of the model. This report is the first, annual assessment of IG maturity based on the IGIM. The survey and index were a joint effort of ARMA International and NetGovern, with the support and guidance of Osterman Research, to create a definitive, data-driven benchmark for information governance (IG).

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Documenting the Evolution to Information Governance
Research provided in partnership with Cohasset Associates with financial support from Iron Mountain.

Documenting the Evolution to Information Governance

2018-2019 IG Benchmarking Survey conducted by ARMA International and Cohasset Associates with financial support from Iron Mountain.

Since 1999, Cohasset Associates and ARMA International have teamed to present biennial benchmarking reports on the information profession. In that time, more than 14,000 respondents have helped chronicle the evolution from records and information management to information governance (IG).

Like previous editions, this tenth benchmarking report provides the most authoritative insights into the our profession. It can be useful as a benchmarking tool; as a guide that sheds light on the real-world challenges and benefits of IG; and as an instrument for IG advocacy.

Iron Mountain provided financial support for this 2019 report.

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The Next Frontier for RIM Pros
Research provided in partnership with Forrester.

The Next Frontier for RIM Pros

2016-2017 Forrester Research and ARMA International Records Management Survey Article

This article provides highlights of the Forrester Research and ARMA International Records Management Online Survey, Q1 2017.

It identifies as major challenges:

1) the volume of digital information outside of records and information management control, including newer content sources;
2) aligning policies and priorities with IG stakeholders;
3) and attracting and helping millennials develop needed skills.

Read The Summary Article (Free)

Download The "Privacy, Automation, And Demographics Challenge The Records Management Status Quo" Report (Paid)

Download The "The State Of Records Management In Government: Challenges And Priorities For 2017" Report (Paid)
Transforming Information Management
Research provided in partnership with Cohasset Associates with financial support from Iron Mountain.

Transforming Information Management

2016-2017 IG Benchmarking Survey conducted by ARMA International and Cohasset Associates.

Cohasset Associates and ARMA International are pleased to announce their ninth biennial survey white paper. Since the survey’s launch in 1999, these editions chronicle the practice of Records and Information Management (RIM), and more recently, its advancement to Information Governance (IG). They document this relentless evolution, examining RIM, and then IG, as the profession navigates the business complexities, the regulatory shifts, and the technology innovations driving this transformation.

This year’s survey results provide up-to-date, authoritative benchmarking metrics on information lifecycle management means and methods, emphasizing electronically stored information (ESI).

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Research Available to the ARMA Community Through Partnership


Women Leaders in Technology: Are We There Yet?

Women Leaders in Technology: Are We There Yet?

Deep Analysis

Every year when I go to high-tech conferences, I allow myself to hope there will be more (or any) women in leadership roles on the main stage. My hopes are always dashed to smithereens. All too often, these high-tech companies feature a truly impressive lineup of their all-male C-suite executives, bolstered by a bevy of male C-suite executives from their customers.

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State of the Digital Process Automation Market Trends 2020-2025

State of the Digital Process Automation Market Trends 2020-2025

Deep Analysis

Over the past five years, the digital process automation market was reborn (and renamed) as business process management (BPM) products became lighter, easier, and faster to deploy. Much of this change can be attributed to low-code design/development approaches by the vendor community. In parallel, many customers jettisoned large-scale, Lean, and Six Sigma transformation projects and embraced smaller-scoped efforts relying on iterative, agile methodologies for a steady stream of process improvements delivered in weeks rather than months. This low-code trend (which actually began with BPM software’s inception) coupled with the debut of robotic process automation (RPA) technology for highly manual, repetitive work has reshaped today’s digital process automation market.

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State of the Digital Process Automation Market – Current Assesment 2019

State of the Digital Process Automation Market – Current Assesment 2019

Deep Analysis

The digital process automation market has eclipsed business process management (from which it evolved) and today is experiencing renewed growth. This growth comes from two sources: the incorporation of low-code/no-code1software in process automation platforms, and the rapid adoption of robotic process automation (RPA) software alongside process automation software. When implemented collectively, low-code and RPA –which also exist separately from process automation – have helped organizations speed the deployment of business process solutions while more fully automating the tasks and activities done by the human workforce.

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Enterprise Blockchain – Market Forecast & Scenarios 2019-2024

Enterprise Blockchain – Market Forecast & Scenarios 2019-2024

Deep Analysis

The Enterprise Blockchain market is relatively new, in our view dating to 2016. In many respects this market is topsy-turvy, driven by user interest and not IT vendor R&D. Most technology markets are created when technology is developed via an IT vendor R&D process, and a sales/marketing team is then built to sell and explain the benefits to potential customers. But so far, Enterprise Blockchain interest and early adoption have been driven less by technology vendors and more by public and private organizations interested in its use.

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A CX Roadmap That Puts Customers in the Driver's Seat

A CX Roadmap That Puts Customers in the Driver's Seat

Deep Analysis

Business, technology, and marketing executives almost have too much of a good thing when it comes to launching customer experience (CX) initiatives. Why? They are inundated with more can possibly fund, staff, or manage at any given time. Not only do CX projects involve technology changes, but successful initiatives also require a deep shift in the firm’s culture – which is both challenging and time-consuming. Executives leading digital transformation efforts must make hard decisions about what to greenlight, what to postpone, and what to emphasize – culture change, new technology, or both?

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Digital Transformation - Bridge The Skills Abyss

Deep Analysis

Business stakeholders, technologists, and marketers each have a stake in delivering digital transformation success. But, depending on the firm’s sector and its C-suite leadership, digital transformation projects will most likely be seen through one of two lenses: customer experience (CX) or operational excellence (OPEX). Limiting the scope to one focus is a mistake. Large-scale digital transformation projects should address both perspectives, and project teams must tap into both skill sets. Successful initiatives will combine a rich mix of business stakeholder experience, technology expertise, and marketing insights, coupled with deep skills in customer experience and operational excellence.

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Intelligent Process Automation – Transform the Customer Experience by Tackling the Dreaded Handoff Syndrome

Intelligent Process Automation – Transform the Customer Experience by Tackling the Dreaded Handoff Syndrome

Deep Analysis

Business process improvement professionals, application developers, and content management practitioners often ask where to start with business process transformation and continuous improvement. Should they go big by tackling a strategic, cross-functional project? Or, should they focus on a smaller departmental effort and use that project as a springboard for a larger initiative?

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Vendor Opportunities Outside the ECM Bubble

Vendor Opportunities Outside the ECM Bubble

Deep Analysis

Some vendors we speak with think that the market for ECM is close to the saturation point. At Deep Analysis we believe that is only half true. Yes, the customers traditionally targeted by ECM vendors have little appetite for major rip-and-replace projects, but there are many other untapped markets that have little to no awareness of what ECM is, what it does, and how it may be of value to them. This Analyst Brief is for forward-looking ECM vendors, service providers, and partners that are ready to explore these markets.

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Intelligent Information Management – ECM from 1.0 to 2.0

Intelligent Information Management – ECM from 1.0 to 2.0

Deep Analysis

ECM 1.0 is not going away anytime soon because it still serves a solid and valuable service, particularly to mid-sized firms that have little in the way of control of regular back-office processes. But for larger and more ambitious firms that have already addressed Information Management practices for back-office processes, ECM 2.0 opens up a range of possibilities to leverage the rich, yet currently unloved legacy silos of data they have accumulated, while also extracting more value from new content and automating many more activities down the line.

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Blockchain Versus Records Management

Blockchain Versus Records Management

Deep Analysis

This report provides industry information and analysis regarding the potential use of Distributed Ledger Technologies (DLT) (aka Blockchain) for Records Management. It should be used as an analytical resource for senior executives to leverage when planning Record Management strategies. The report defines the key characteristics of the current market. It also identifies the business opportunities, key players and maps both challenges and opportunities.

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