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Research

ARMA Research

Transforming Information Management

Transforming Information Management

2016-2017 IG Benchmarking Survey conducted by ARMA International and Cohasset Associates.

Cohasset Associates and ARMA International are pleased to announce their ninth biennial survey white paper. Since the survey’s launch in 1999, these editions chronicle the practice of Records and Information Management (RIM), and more recently, its advancement to Information Governance (IG). They document this relentless evolution, examining RIM, and then IG, as the profession navigates the business complexities, the regulatory shifts, and the technology innovations driving this transformation.

This year’s survey results provide up-to-date, authoritative benchmarking metrics on information lifecycle management means and methods, emphasizing electronically stored information (ESI).

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The Next Frontier for RIM Pros

The Next Frontier for RIM Pros

2016-2017 Forrester Research and ARMA International Records Management Survey Article

This article provides highlights of the Forrester Research and ARMA International Records Management Online Survey, Q1 2017.

It identifies as major challenges:

1) the volume of digital information outside of records and information management control, including newer content sources;
2) aligning policies and priorities with IG stakeholders;
3) and attracting and helping millennials develop needed skills.

Read The Summary Article (Free)

Download The "Privacy, Automation, And Demographics Challenge The Records Management Status Quo" Report (Paid)

Download The "The State Of Records Management In Government: Challenges And Priorities For 2017" Report (Paid)

Research Available to the ARMA Community Through Partnership

A CX Roadmap That Puts Customers in the Driver's Seat

A CX Roadmap That Puts Customers in the Driver's Seat

Deep Analysis

Business, technology, and marketing executives almost have too much of a good thing when it comes to launching customer experience (CX) initiatives. Why? They are inundated with more can possibly fund, staff, or manage at any given time. Not only do CX projects involve technology changes, but successful initiatives also require a deep shift in the firm’s culture – which is both challenging and time-consuming. Executives leading digital transformation efforts must make hard decisions about what to greenlight, what to postpone, and what to emphasize – culture change, new technology, or both?

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Digital Transformation - Bridge The Skills Abyss

Deep Analysis

Business stakeholders, technologists, and marketers each have a stake in delivering digital transformation success. But, depending on the firm’s sector and its C-suite leadership, digital transformation projects will most likely be seen through one of two lenses: customer experience (CX) or operational excellence (OPEX). Limiting the scope to one focus is a mistake. Large-scale digital transformation projects should address both perspectives, and project teams must tap into both skill sets. Successful initiatives will combine a rich mix of business stakeholder experience, technology expertise, and marketing insights, coupled with deep skills in customer experience and operational excellence.

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Intelligent Process Automation – Transform the Customer Experience by Tackling the Dreaded Handoff Syndrome

Intelligent Process Automation – Transform the Customer Experience by Tackling the Dreaded Handoff Syndrome

Deep Analysis

Business process improvement professionals, application developers, and content management practitioners often ask where to start with business process transformation and continuous improvement. Should they go big by tackling a strategic, cross-functional project? Or, should they focus on a smaller departmental effort and use that project as a springboard for a larger initiative?

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Vendor Opportunities Outside the ECM Bubble

Vendor Opportunities Outside the ECM Bubble

Deep Analysis

Some vendors we speak with think that the market for ECM is close to the saturation point. At Deep Analysis we believe that is only half true. Yes, the customers traditionally targeted by ECM vendors have little appetite for major rip-and-replace projects, but there are many other untapped markets that have little to no awareness of what ECM is, what it does, and how it may be of value to them. This Analyst Brief is for forward-looking ECM vendors, service providers, and partners that are ready to explore these markets.

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Intelligent Information Management – ECM from 1.0 to 2.0

Intelligent Information Management – ECM from 1.0 to 2.0

Deep Analysis

ECM 1.0 is not going away anytime soon because it still serves a solid and valuable service, particularly to mid-sized firms that have little in the way of control of regular back-office processes. But for larger and more ambitious firms that have already addressed Information Management practices for back-office processes, ECM 2.0 opens up a range of possibilities to leverage the rich, yet currently unloved legacy silos of data they have accumulated, while also extracting more value from new content and automating many more activities down the line.

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Blockchain Versus Records Management

Blockchain Versus Records Management

Deep Analysis

This report provides industry information and analysis regarding the potential use of Distributed Ledger Technologies (DLT) (aka Blockchain) for Records Management. It should be used as an analytical resource for senior executives to leverage when planning Record Management strategies. The report defines the key characteristics of the current market. It also identifies the business opportunities, key players and maps both challenges and opportunities.

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