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Knowledge Management
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ARMA Resources on Knowledge Management

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Knowledge Management

Your ARMA International Resources

Knowledge Management Defined

The strategies and processes designed to identify, capture, structure, value, leverage, and share an organization's intellectual assets to enhance its performance and competitiveness.

Note: KM is based on two critical activities: (1) capture and documentation of individual explicit and tacit knowledge, and (2) its dissemination within the organization.

Glossary of Records and Information Management Terms, 5th Ed.

Definitive ARMA Resources

 ARMA Guide to the Information Profession

ARMA Guide to the Information ProfessionThe ARMA Guide To The Information Profession (originally, the Information Body of Knowledge [InfoBOK]) is the community-driven open source body of knowledge for the Information Profession. An Information Professional is anyone who, for one of their major job tasks, manages or governs information (content, data, documents, knowledge, or Records), the systems that contain information, or the policies and practices by which information workers must abide.

The ARMA Guide To The Information Profession ("ARMA Guide") establishes the major areas of knowledge which must be attained to successfully be an Information Professional and provides a common terminology, understandings, and strategies amongst the various sub-disciplines of the Information Profession.

The ARMA Guide is also available in an expanded version with commentary, analysis, and put in the larger context of a comprehensive understanding of the Information Profession in the book INFORMATION: The Comprehensive Overview of the Information Profession by Nick Inglis, also available through ARMA for purchase.

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 Glossary of Records and Information Management Terms, 5th Ed. - PDF

Glossary of RIM TermsWith an expanded scope that encompasses more than 100 new entries from key information governance (IG) disciplines, this PDF version of the fifth edition of the glossary now defines more than 1,000 terms from disciplines that intersect with records and information management (RIM), including security, privacy, audit, legal, information technology, archives, and business management. From the definitions of records management and information management, to the question of "What is IG?" the glossary covers it all.

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Latest Resources


Knowledge Management Key Points (ARMA Guide to the Information Profession)

  1. Knowledge management can ingest any type of information as knowledge.
  2. Knowledge management must, at a minimum, make knowledge accessible.
  3. As knowledge management becomes more mature within an organization, knowledge should be brought to the attention of employees when they need it as opposed to employees seeking specific knowledge.
  4. Knowledge management has seen a resurgence recently because of enterprise social networking platforms that allow for greater collaboration among employees.
  5. Knowledge management platforms are increasingly able to look across large repositories of content to share collective knowledge across an organization.

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