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General ARMA
ARMA Membership
Current Members
Membership Renewal
Logging In
General Website
ARMA Shopping

 

General ARMA

General ARMA

What does ARMA stand for?

Originally, ARMA was the acronym for the Association of Records Managers and Administrators. Over the years, we have seen a broadening of the profession as records management has become a recognized and integral part of information governance, which is key to doing business. To reflect the changing environment and this "expansion" of the profession, the association's board of directors decided to discontinue using ARMA as an acronym and adopted "ARMA International" as a general descriptor of the association.

 

Is ARMA International's financial information available to the public?

Yes. Please visit Guidestar.org to set up an account. You'll be able to view this year's and previous years’ financial information in the form of the 990 financial report.  You can see additional financial information in the State of the Association Annual Report, released in January each year.  The report can be found in the “Get to Know Us” drop down menu and within the “Pulse of the Profession” sub-menu.

ARMA Membership

ARMA Membership

What does it cost to join ARMA?

ARMA International offers two levels of individuals membership: Professional ($175) and Associate ($95). Joining a chapter is optional, but we highly recommend it. Additional chapter dues may apply. All funds are U.S. dollars. 

 

ARMA also offers Industry memberships for organizations that provide products and services to information management professionals and Corporate memberships which offers groupings of individual memberships to companies. These membership types must be purchased by contacting Jennifer.Millet@armaintl.org; they cannot be purchased online. 

 

Is there a membership for retirees?

Congratulations on your retirement. While there is not a specific category for retirees, the Associate membership is the best option. We hope you will consider sharing your experience and knowledge with other ARMA members by becoming an ARMA mentor

 

Is ARMA membership refundable?

ARMA International memberships are non-refundable.

 

Can I join just the local chapter of ARMA?

You must join ARMA International before you can join a local chapter. We salute your interest in ARMA's local chapters because they offer great opportunities for networking, for face-to-face education, and for so much more. The clear majority of ARMA members also belong to a chapter. To see if there is a chapter in your area, click here.

 

What are the differences between the Professional and Associate memberships?

The Professional membership ($175 annually) is best suited for those who are new to the profession or who want to advance their careers through the educational resources and events that ARMA offers. Professional members get discounts on nearly every purchase, including publications, registration fees at events, and fees for online training. Other Professional benefits include e-newsletters, web seminars, a mentorship program, and a bi-monthly interactive online education series called iMasters.

The Associate membership ($95 annually) is intended for someone who is nearing retirement and wants to stay in touch with ARMA. Associate members are not able to vote in elections, participate as a chapter officer, or get discounts on purchases made through ARMA. 

 

If I join as an Associate, can I upgrade to Professional later?

Yes.  If you'd like to upgrade during your membership cycle, please contact ARMA Member Services. To upgrade your membership during your renewal cycle for your next year of membership, you may do so yourself through the online renewal process.

 

Is there a membership for students?

Not at this time. ARMA is working with a student advisory group to determine the best way to serve students. Expect more information to be available sometime in 2018.

Current Members

Current Members

How do I add or remove a chapter membership to my individual membership?

Members may remove a chapter membership when their membership is up for renewal. Chapters can be added at any time. Chapter dues will be pro-rated so that chapter membership renews along with the ARMA International membership. If you have questions, please contact ARMA Member Services.



Where do I update my contact information?

After you've signed in, the word “Welcome” and your name will show at the top-right corner of the site.  Click the drop-down arrow and choose Account + Settings. As you scroll down, you will find the contact update fields to complete or update.

 

Why can't I update my name?

You can change your name by contacting ARMA Member Services

 

Directory settings and sharing of personal information:

The ARMA Directory is a resource available for professional and associate members only.  Information shared in your ‘My Profile’ will be available and viewable through the Directory to other members.  This is in keeping with the practices of our previous site.  However, the new site offers additional fields to enter and share.

Beyond the required fields of name, organization and title the following fields are publicly available to the community by default: city, state, country, designation, corporate department, career level, job title, corporate size, industry, subject matter expertise, years of information management experience, Twitter, Facebook, LinkedIn, WhatsApp.  All other fields are set to private by default.

 

Why update the new fields and share your information with fellow members? 
  • The information allows you to connect with others in your industry, your area, and your chapter
  • The additional information allows ARMA to plan and connect you to content that is targeted to your needs and to tailor our communications to send only what is most relevant to you

 

How to control what information is shared in the community?

We understand that you may not want ALL your information to be available to the ARMA community. So here is what to do to control what is seen by other members:

After you've signed in, the word “Welcome” and your name will show at the top-right corner of the site.

Click the drop-down arrow and choose Account + Settings. As you scroll down, you will find the contact update fields to complete or update. Left click on the icon () to the left of the field to indicate if you would like this information shared within the ARMA community and within the Directory.  At a minimum, all professional and associate members' names are listed within the Directory, along with their organization and title.

 

How do I switch my company’s ARMA membership to a different person?


ARMA offers individual memberships. The corresponding membership number belongs to each individual member regardless of who funds the membership. If an ARMA member leaves an organization and the company wishes to redesignate the membership to his or her replacement, ARMA International allows the previous member to keep his or her membership for the remainder of the term; the new employee can receive a free six-month membership. Please contactARMA Member Servicesto redesignate a new employee.

Note: Companies can purchase ARMA Industry memberships, which may come with as many as five free individual memberships, as well as other benefits. Contact Jennifer Millett or click here for more details.

 

Can I have more than one e-mail account associated with my membership?

In your profile, you may add an alternate e-mail address. However, your primary e-mail address will be used for all ARMA correspondence including promotional e-mails, renewal notices, and information about ongoing events.

The Membership Renewal Process

The Membership Renewal Process

Our new website (December 2017) has brought change to our renewal processes. Below are some questions you may have about how to renew your membership. Please don't hesitate to contact us with questions: members@armaintl.org or +1.844.565.2120 (U.S. and Canada) or +1.913.444.9174 (outside U.S. and Canada)

 

How do I get an invoice?

To receive an invoice, please email members@armaintl.org.

 

Can I mail my payment?

Yes. Include the payment information with a printed copy of your renewal e-mail or invoice; or, simply include your name, contact information, and ARMA member ID. 

To obtain an invoice, refer to the directions in the preceding question above. 

Mail:

ARMA International

Dept. 999239

PO Box 219081

Kansas City, MO 64141-9081

Please note: ARMA International requests that no credit card information be sent via mail. Payments can be made through our secure portal on ARMA.org or by calling +1.844.565.2120 (U.S. and Canada) or +1.913.444.9174 (outside U.S. and Canada) to speak with one of our staff members. 

 

Can I fax my payment? 

ARMA International prefers that no credit card information is remitted by fax or mail. Instead, please use our secure ARMA.org portal. 

If your only option for payment is by fax, please call +1.844.565.2120 (U.S. and Canada) or +1.913.444.9174 (outside U.S. and Canada) for direct information. 

 

Can I use a check or ACH? 

Yes.  With our new system, you can make a payment with a check (called E-Check) or ACH through our online portal. Simply click any of the Renew Now buttons and begin the renewal process. E-Check or ACH will be your payment options. 

If you would prefer to mail the check, refer to the directions given in an earlier question.

 

I need confirmation of my payment. Can I send myself a confirmation?

Yes. Once you’ve signed on to ARMA.org, click the Payments and History tab of the left navigation menu. Next, within the white box, click Membership and then click the option "Send confirmation email." An e-mail message will be automatically generated to the e-mail address within your profile.

 

Can I change my member type myself? 

Associate-level members are able to upgrade their memberships as part of the renewal process. 

Professional-level members need to contact ARMA's member services team to change their member type. E-mail member@armaintl.org or call 1.844.565.2120 (U.S. and Canada) or +1.913.444.9174 (outside U.S. and Canada) to speak with staff. 

Logging In

Logging In

Why am I being asked to log in?

Logging in is required to purchase items or register for web seminars or online courses.


How do I log in?

On ARMA.org, click Sign In. This will take you to the Member Login page. This page is for ARMA members and ARMA customers alike. You may enter your e-mail address OR username with your password to log in. If you don't remember your password, see below for directions on retrieving it.

Enter that in the log in form with the e-mail address you used when checking out or registering. If you don't remember your password, you may retrieve it via e-mail.

 

I’m not a member. Where do I log in?

On ARMA.org, click Sign In. This will take you to the Member Login page. This page is for ARMA members and ARMA customers alike. You may enter your e-mail address OR username with your password to log in. If you don't remember your password, see below for directions on retrieving it.

 

I'm not a member and can't remember if I have set up an ARMA International password before. What do I do?

Try logging in anyway. If that doesn’t work, then attempt to retrieve your password via e-mail. If you try logging in and your record is not found, the site will tell you.

 

I can't remember my password. What do I do?

Go to the Forgot Your Username or Password? page. Choose Click here to reset your password and follow the prompts. 

You must provide the e-mail address or username associated with your member profile. Once the data is submitted, an e-mail will be sent to the e-mail address on file. It will have a link back to the site to reset your password.

For issues with retrieving your e-mail address or password, please contact us: member@armaintl.org or call 1.844.565.2120 (U.S. and Canada) or +1.913.444.9174 (outside U.S. and Canada). 

 

My username and password that I used on ARMA's old site aren't working. What do I do?

ARMA sent e-mails on Dec. 6, 2017 and Dec. 14, 2017 that contained your new username and password. The new username and password are necessary to improve the site security. Your old log-on credentials will not allow you access to the ARMA website.

If you misplaced those e-mails, go to the Forgot Your Username or Password? page to retrieve your information. The e-mail address you use must match to the e-mail address in ARMA's system.

How do I change my password?

After you've signed in, the word Welcome and your name will show at the top-right corner of the site. Click the drop-down arrow and choose Account + Settings. As you scroll down, Password will be the third from the top of the list. Next to it will be the word Change.  Click Change and follow the prompts to change your password. 

General Website

General Website

How do I access My Education, Purchases or History of Events?

This information will live in a different place on our website and will be part of our Learning Management System (LMS).  During the transition, access to the learning management system and the various resources within the system are unavailable.  The LMS will Reopen on January 2nd, 2018.

 

Where do I update my contact information?

After you've signed in, the word “Welcome” and your name will show at the top-right corner of the site.  Click the drop-down arrow and choose Account + Settings. As you scroll down, you will find the contact update fields to complete or update.


What is the best browser for viewing the ARMA International website?


Visitors to the ARMA website will have the best experience when using the latest version of Google's Chrome or Firefox browsers. Internet Explorer and Safari are also acceptable options. Visitors using older or different browsers will be able to access content contained on the site, though some features may take advantage of new technologies only accessible with the latest version of the most popular browsers.

 

I'm experiencing errors on the ARMA International website when I go to certain pages or try to complete transactions. Why? What should I do?

The ARMA website uses cookies extensively. It's necessary that you have cookies enabled on your browser to use the ARMA website. If your cookies are enabled and you are still experiencing errors, contact us (headquarters@armaintl.org).

Some files on the ARMA International website are PDF files. What do I need to access these files?
PDF files require the use of Adobe Acrobat Reader. You can download the free Acrobat Reader product here.

ARMA Shopping

ARMA Shopping

I am in the process of purchasing training, but I'm not seeing the discount I expected. What's wrong?


Discounts for training and materials are available exclusively for the Professional membership. If you are an Associate member, the discounts won't be applicable to your purchases. It is also possible that you have more than one account and are logged on with a non-membership holding account. Please contact members@armaintl.org if you have questions concerning your membership.

 

What shipping options are available for my bookstore purchase?

ARMA International uses the U.S. Postal Service for all U.S. shipments (including those to Alaska and Hawaii) and UPS and the U.S. Postal Service for international shipments. The options these services will accommodate for your purchase and location are displayed when you complete your purchase. If you wish to use another option not displayed, contact the Customer Service Center at 888.241.0598 or bookstore@armaintl.org to complete your purchase.

Please note: We only ship Mondays and Thursdays. Shipping is not available on Tuesday, Wednesday, Friday, Saturday, Sunday, or U.S. federal holidays. If a U.S. federal holiday falls on a Monday or Thursday, we will make every effort to ship the following day. Orders received between December 24 and January 1 will be shipped the first day after New Year’s Day that is a Monday or Thursday.

 

Can I use express shipping for my bookstore purchase?


Yes. Express orders must be placed before 11 a.m. Monday and Thursday Eastern time (U.S.) for same-day shipment. Express shipping is available Monday and Thursday only.  NOTE: Express shipping is not available on Tuesday, Wednesday, Friday, Saturday, Sunday, or U.S. federal holidays, or from December 24 and December 31.

 

Do you ship internationally?


Yes. International shipping is available to any country that accepts UPS or U.S. Postal Service shipments. International shipments may need a Customs Declaration form and may be subject to mailing restrictions, duties, taxes, or customs fees (at the expense of the purchaser) unique to the destination country. ARMA International has no control over these fees, which can be substantial. Check http://pe.usps.gov for more information.

 

What credit cards can I use to purchase items or registrations on the ARMA International website?


ARMA International accepts Mastercard, Visa, American Express, and Discover for online transactions.

Can I use a check or purchase order for an online purchase or registration?

Check: Yes. With our new system, you can make a payment with a check (called E-Check) or ACH through our online portal. Simply click any of the Renew Now buttons and begin the renewal process. E-Check or ACH will be a payment option. 

Purchase order: No. To purchase a membership, online course, or conference registration using a purchase order, contact ARMA International at 800.422.2762. To purchase a bookstore product, contact the fulfillment center at 888.241.0598 or e-mail the ARMA International bookstore.

 

I have a code that will give me a special price for an item purchased online. How do I use that?

Add the items you wish to purchase to your cart as you would normally; there will be a place to enter the promo code. Next, click Update Price and then Proceed to Checkout. On the Checkout (Step 1 of 2) screen you will see the message “Promo Code Applied.” Continue with your payment information, and then Proceed to Confirmation. An item with a promo code must be a separate, singular purchase.

 

I need to return or exchange an item I purchased online. What do I do?


As noted in the bookstore terms and conditions that you agreed to before completing your online purchase, all sales are final.

 

I ordered an item online quite a while ago and it was never delivered. What do I do?


Contact the Customer Service Center at 888.241.0598 or e-mail the ARMA International Bookstore to locate your shipment.

 

How do I get a receipt for my purchase?


After you've signed on to ARMA.org, the word Welcome and your name will show at the top-right corner of the site. Click the drop-down arrow and choose Invoices. On the Payment and History tab, you will see Invoices. Filter the status of Processed. Click the far left of the item and it will open to a copy of the paid invoice. You will then be able to print or save your receipt.