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News & Press: ARMA News

ARMA Releases Industry Survey On IG Maturity

Friday, March 13, 2020  
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According to the recent IG Maturity Index survey, a clear majority of respondents report that their organizations have at least the essentials in place with respect to eight measures of IG program maturity. The results should also serve as a wake-up call for those organizations that continue to fall behind when it comes to governing one of their organizations most important assets — information.

The IG Maturity Index Report – 2020, made available today, presents the results of the IG Maturity Index survey conducted by ARMA International and NetGovern in the final quarter of 2019, with the support and guidance of Osterman Research.

The survey aligns with ARMA’s Information Governance Implementation Model (IGIM) and is designed to measure overall IG program maturity and maturity across the seven key areas of the model. The IGIM offers a functional approach to IG, exploring the elements that need to be developed in seven key areas necessary for implementing a successful IG program. These seven key areas are as follows: steering committee, authorities, supports, processes, capabilities, structures, and infrastructure.

“We are thrilled to release the IG Maturity Index results and related resources to the IG community,” says Bill Bradford, president, ARMA International. “Because it is tied directly to the IGIM and supporting resources, the index will help organizations gain actionable insights. They won’t just learn their program’s IG maturity or how it compares to others, they will also have a clear road map and resources to take their program to the next level.”

The IG Maturity Index is a data-driven measure of the maturity of organizations’ IG programs — a measure that can be used as a reference point for year-over-year comparison of IG program maturity and progress. The Index is also a benchmark against which organizations can compare the state of their IG programs. Finally, by tying it to the IGIM and IGIM-aligned resources, it can serve as an aid to effective IG program implementation and improvement.

“The genesis of this project was to help ARMA establish clear data points around IG maturity, with the dual goal of providing the evidence required so organizations can make sound investments in their IG programs, while also helping IG professionals better assess their progress against the IGIM,” says Pierre Chamberland, founder/CEO of NetGovern and principle sponsor of the research project.

The survey garnered more than 900 responses across a range of organization sizes and job roles. “The significant number of responses gave us a high level of confidence in the statistical validity of the results, even when splitting the data by organization size,” says Michael Osterman, principal analyst of Osterman Research.

The second annual survey will be conducted in the fourth quarter of 2020.

When considering total respondents, between approximately one-quarter to one-third say their organizations are still deficient across the eight maturity measures. While in the minority, these companies are not meeting minimum standards and are exposing themselves to risks with potentially serious consequences. For small/mid-sized organizations, the percentage of deficient organizations is even higher in some key areas.

To those organizations that remain “deficient” in IG, the survey results could serve as a wake-up call and, in tandem with the IGIM, may help them gauge how to best implement or strengthen their organizational IG.

Download the IG Maturity Index Report — 2020, here.

Graphics from this report are available as standard graphics files and as slides for use by the IG community using an open-source license (Attribution-NonCommercial-ShareAlike 4.0 International [CC BY-NC-SA 4.0]). To access graphics and other resources, visit

For press inquiries, please contact Nick Inglis, executive director of content & programming, ARMA International, at or 913.312.5567.