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City of Winnipeg's Transportation Management Centre: Case Study
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Winnipeg's Transportation Management Centre: Case Study: Addressing Privacy Concerns As We Use Innovation, Connectivity, and Data to Improve Traffic Management. This case study will describe how data flows through the TMC’s technologies, the types of records captured, and the role of a records manager to take steps to identify and mitigate privacy concerns through the development of a comprehensive privacy protocol and records management guidelines which ensure compliance with FIPPA and PHIA.

When: Thursday, April 19, 2018
Where: 112 Marion St.
Winnipeg, Manitoba 
Contact: Peggy Syljuberget

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Just over one year ago, the City of Winnipeg unveiled its new Transportation Management Centre (TMC) a leading-edge facility which monitors all 650 signalized intersections across the city and can remotely respond in real-time to signal malfunctions and unexpected traffic incidents to improve traffic flow as well as provide real-time traffic information to drivers using the Waze app. The TMC combines new technologies with connectivity to modernize how we manage traffic flow. Remote access to cameras with the ability to zoom as far as three kilometers from where they are mounted, along with sharing information through crowd sourcing apps has raised significant privacy concerns.

This case study will describe how information and data flow through the TMC’s technologies, the types of records captured, eg.311 reports, waze notifications, etc., and the role of a records manager to take steps to identify and mitigate privacy concerns through the development of a comprehensive privacy protocol and records management guidelines which ensure compliance with FIPPA and PHIA regulations.

Key Issues this session will address

1 – How to identify and address privacy concerns raised with records associated with smart city technologies and data practices. 2 – How to develop a foundational records management program to mitigate privacy concerns. 3 – Why building relationships with the business, IT and Legal is critical. 4 – The important role of records retention in privacy protection. 5 – The importance of continual evaluation of privacy protocols with the evolution of the program or operations.

Key Takeaways from This Session Attendees will take away from this session:

• An understanding of role of records associated with the TMC operations, and Smart City technologies.

• An overview of the TMC’s records management program associated with privacy, including the development and use of tools such as, privacy impact assessments, awareness training, protocols, guidelines, access controls and information sharing agreements

• How to ensure records management and privacy protection receives senior management support and attention

• How records management and information governance can strengthen privacy protection, and vice-versa

• How to work together strategically Bottom Line from this Session

Presenter: Ryan Patrick

Ryan Patrick, Supervisor of the Transportation Management Centre, joined the City of Winnipeg in August 2016. Ryan has an education in Forensics and a decade of experience in transportation and incident management from both a ground zero and control centre perspective. During this time he saw the implementation and growth of pioneering new schemes and technologies to assist in traffic flow and incident management in Europe. Ryan oversees day-to-day operations whilst assisting in development and implementation of new information systems practises and protocol.

Presenter: Shelly Smith

Shelly Smith, Records and Information Management Coordinator for Public Works Department, has been with the City of Winnipeg since October 2015. Shelly has over 14 years of records management experience, in which she has overseen the implementation and operations of several diverse information management programs. Shelly has been an ARMA Winnipeg Chapter board member since 2011during which time she held the position as President twice and is the current Marketing Director. As the departmental Freedom of Information and Protection of Privacy Act coordinator, Shelly is responsible for ensuring compliance with privacy legislation as well as overseeing records management programs for the Public Works Department. Infrastructure Canada’s Smart City challenge encourages communities to adopt a smart cities approach to improve the lives of their residents through innovation, data and connected technology. With a $50 million prize, as cities move toward data collection and analysis technology to help run more efficiently and innovate at a faster pace, protecting citizen’s privacy has never been more important.

Registration: ARMA members: $85 Non-member: $125 To register:

For more information visit our website If you have any questions about this session, please contact Peggy Syljuberget, Education Director, ARMA Winnipeg Chapter at         

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