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    Company:

    Zasio Enterprises, Inc.
    Address:
    PO Box 2089
    Eagle ID, 83616

    Phone:

    800-513-1000
    E-mail:

    sales@zasio.com

    Web Site: www.zasio.com

    Zasio is a global information governance (IG) expert, with concentrations in information retention, content lifecycle management, and defensible disposition. With 30 years of experience across all business sectors and a global footprint of more than a 100 countries, our experts provide software and consulting services, including needs assessments, recommendations for best professional practice, global citation research, and related software for enterprise-wide information management. Our capabilities extend to all core and critical areas of IG, including data privacy, social media, big data applications, BYOD, and cloud computing. 

    Why Choose Zasio?

     

    Current News, Whitepapers, and Downloads:

    Zasio Implements Enterprise-Wide Records Management Program at Highmark Inc.

    Oct 02, 2017

    Zasio Enterprises, an expert in records management and information governance, has helped Highmark Inc. implement a tailored enterprise-wide records management program complete with governing policies.

    Highmark Inc. is a national, diversified health care partner serving over 5 million members across the United States through its businesses in health insurance, dental insurance, vision care, and reinsurance. To establish a records management strategy that would ensure all its records were managed in accordance with business, legal, and regulatory requirements, Highmark Inc. partnered with Zasio Enterprises.

    Prior to engaging Zasio Enterprises, Highmark did not have a formal records management program. Records were being managed inconsistently from one department to another. In most instances, everything was being retained permanently, including email. Even when not required by a specific regulation, both the paper and electronic versions of the same record were retained. A listing of record series and their retention periods existed for offsite storage, however, destruction was never authorized. Needless to say, this made recordkeeping very costly and a risk-nightmare.

    To tailor a program that would remedy the issues and best fit Highmark’s diverse business needs, Zasio consultants conducted extensive interviews across the enterprise. They met with Highmark’s high-level stakeholders, as well as departmental subject matter experts. These information-gathering sessions enabled Zasio to develop the following solutions:

    • A corporate records management policy applicable to all formats of records
    • A process-based retention schedule that applied business, legal, and regulatory retention requirements
    • A uniform retention period for all email
    • A training course that was added to mandatory corporate training for all employees, including new hires
    • Unbiased and impartial assistance with creating an RFP for an automated electronic records management solution
    • A top-to-bottom records management program, complete with policies, processes, and roles necessary to manage the program independently

    Since deploying the Zasio’s solution, Highmark Inc. has seen immediate, positive results that include:

    • A new retention schedule that consists of 373 consolidated record series, compared to the over 4000 record series reported to offsite storage
    • Offsite paper destruction was implemented, reducing the inventory by 67%
    • A 3-year uniform retention period for all email was adopted; over 100 terabytes were deleted, saving $433,000 in yearly storage costs
    • 100% of the employees participated in records management training and they all passed a required test assessment
    • Through Zasio’ s guidance, Highmark successfully procured and implemented an electronic records management application that effectively applies Highmark’s retention schedule, manages legal holds, and issues disposition for over 2 billion structured and unstructured electronic records

    “Zasio’s wealth of experience and expertise with information management has helped Highmark Inc. to become a company that manages its business and member records at the highest levels of confidence. The records management program that Zasio built for us has enabled our company to pass numerous records management audits with no corrective actions required. Additionally, our company mindset is now to retain records according to our policies and not to just keep everything forever. We are all in a much better place when it comes to records management.” - Andrew Kopac, Highmark Inc.

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