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    ARMA.org Help

    ARMA Membership

    What does it cost to join ARMA?
     
    ARMA International has recently introduced a new membership structure we now recognize: Professional members ($175), Associate members ($95) and Friends of ARMA International (customers). Additional chapter dues may apply. All funds are U.S. Dollars.

    Where can I find the date I joined ARMA?
    You can find this under My ARMA. Choose "Membership Information." There you can view all information related to your ARMA membership and renew your membership online.

    Why can't I update my name?
    You can change your name by contacting ARMA International by phone or e-mail. See "Can companies join ARMA?" for more information.

    Can companies join ARMA?
    ARMA's memberships and member numbers belong to individual members regardless of who pays for the membership. In the event that an ARMA member has left an organization and the company wishes to redesignate the membership to his or her replacement, ARMA International allows the previous member to keep their membership for the remainder of the term and the new employee gets a free six month membership. Please contact ARMA Member Services to redesignate a new employee.

     

    General ARMA

    What does ARMA stand for?
    Originally, ARMA was the acronym for the Association of Records Managers and Administrators. Over the years, we have seen a broadening of the profession as records management has become a recognized and integral part of information governance, which is key to doing business. To reflect the changing environment and this "expansion" of the profession, the association's Board of Directors decided to discontinue using ARMA as an acronym and adopted "ARMA International" as a general descriptor of the association.

    Where can I find out more about ARMA's purpose and mission?
    General information about ARMA International can be found here.

    How do I advertise on the ARMA International website or in ARMA International publications?
    Find out more about advertising opportunities by clicking "Advertisers" in the "Information For" box on the left side of the page, or by clicking here.

    How do I find contact information for ARMA International?
    Go to "Contact Us" on the top navigation. There you can find ARMA's address, phone, fax, e-mail, and links to ARMA's directory for the Board of Directors.

    Is ARMA International's financial information available to the public?
    Yes, please visit Guidestar.org to set up an account. You'll be able to view this year's and previous year's financial information.

    General Website

    Where do I update my information?
    You can make changes under My ARMA. There you can update your personal information, your password, subscribe to e-mail newsletters, set preferences for e-mail communication, and view your membership information if you are a member of ARMA.

    What is the best browser for viewing the ARMA International website?
    Visitors to the ARMA website will have the best experience when using the latest version of Microsoft Internet Explorer, Google's Chrome, Firefox, or Safari. Although visitors using older or different browsers will be able to access content contained on the site, many features of the site take advantage of new technologies only accessible with the latest version of the most popular browsers.

    I'm experiencing errors on the ARMA International website when I go to certain pages or try to complete transactions. Why? What should I do?
    The ARMA website uses cookies extensively. It's necessary that you have cookies enabled on your browser to use the ARMA website. If your cookies are enabled and you are still experiencing errors, contact us.

    Some files on the ARMA International website are PDF files. What do I need to access these files?
    PDF files require the use of Adobe Acrobat Reader. You can download the free Acrobat Reader product here.

    Does ARMA have a privacy statement explaining how information collected by the site is used?
    Yes. View our PRIVACY POLICY

    How do I find what I'm looking for on the ARMA International website?
    The best way to find exactly what you are looking for is to use the "Search" feature. Locate the text field on the top navigation bar on the right side of your screen. Enter a word or phrase and click the "Search" button. 

     

    ARMA Shopping

    How do I purchase products or memberships on the ARMA website?

    Bookstore Products:

    • Search for the product you wish to purchase.
    • View the product's information.
    • Click "Add to Cart" to add the product to your ARMA shopping cart.
    • When you are ready to checkout, click "View Cart" or "Checkout" under "My Shopping Cart" at right.
    • Log in with your e-mail address and password.
    • Complete the checkout process.

    Memberships:

    • Go to the online application.
    • Select your desired membership.
    • Click "Add to Cart" to add the membership to your ARMA shopping cart.
    • When you are ready to checkout, click "View Cart" or "Checkout" under "My Shopping Cart" at right.
    • Log in with your e-mail address and password.
    • Complete the checkout process.

    How do I register for web seminars or online courses on the ARMA website?
    Click "Add to Cart" on the web seminar or online course information page to add the seminar or course to your ARMA International shopping cart.

    When you are ready to checkout, click "View Cart" or "Checkout" under "My Shopping Cart" at right.
    Log in with your e-mail address and password.

    Complete the checkout process.

    What shipping options are available for my Bookstore purchase?
    ARMA International uses UPS for domestic shipments (including Alaska and Hawaii) and UPS and the U.S. Postal Service for international shipments. The options these services can accomodate for your purchase and location are displayed when you complete your purchase. If you wish to use another option not displayed, contact the Customer Service Center at 888.241.0598 or bookstore@armaintl.org to complete your purchase.

    Can I use express shipping for my Bookstore purchase?
    Yes. Express orders must be placed before 11 a.m. Eastern time (U.S.) for same-day shipment. Express shipping is available Monday-Friday only. NOTE: Express shipping is not available on U.S. federal holidays or December 24 and December 31.

    Do you ship internationally?
    Yes. International shipping is available to any country that accepts UPS or U.S. Postal Service shipments. International shipments may need a Customs Declaration form and may be subject to mailing restrictions, duties, taxes, or customs fees unique to the destination country. ARMA International has no control over these fees, which can be substantial. Check http://pe.usps.gov for more information.

    What credit cards can I use to purchase items or registrations on the ARMA International website?
    ARMA International accepts Mastercard, Visa, American Express, and Discover for online transactions.

    Can I use a check or purchase order for an online purchase or registration?
    No. ARMA International only accepts credit cards and PayPal for online purchases. To purchase a membership, online course, or conference registration using a check or purchase order, contact ARMA International at 800.422.2762. To purchase a bookstore product, contact the fulfillment center at 888.241.0598 or email the ARMA International Bookstore.

    I have a code that will give me a special price for an item purchased online. How do I use that?
    Add the items you wish to purchase to your cart as you would normally and begin the checkout process. On the "Review Order" screen, enter your promotion code into the relevant field and click "Apply." Your special price will be displayed for the appropriate item. If you have more than one code, enter them separately, clicking "Apply" after each one.

    I need to return or exchange an item I purchased online. What do I do?
    As noted in the bookstore terms and conditions that you agreed to before completing your online purchase, all sales are final.

    I ordered an item online quite a while ago and it was never delivered. What do I do?
    Contact the Customer Service Center at 888.241.0598 or email the ARMA International Bookstore to locate your shipment.

    How do I get a receipt for my purchase?
    Go to MyARMA and select Order/Registration Receipts under My Orders/Registrations.

    I registered for a web seminar/online course. How do I access that seminar/course?
    Go to MyARMA and select Web Seminar Registrations or Online Course Registrations under My Orders/Registrations.

    Logging In

    Why am I being asked to log in?
    Logging in is required to purchase items or register for web seminars or online courses.
    How do I log in?

    ARMA International Members: You may enter your e-mail address OR your ARMA International member ID along with your password to log in. If you don't remember your password, you may retrieve it via e-mail.

    Non-members: If you purchased a product online or registered for an online course or web seminar in the past you chose a password upon checkout or registration. Enter that in the log in form with the e-mail address you used when checking out/registering. If you don't remember your password, you may retrieve it via e-mail.

    I'm a nonmember and can't remember if I have set up an ARMA International password before. What do I do?
    You may either try logging in anyway, or attempt to retrieve your password via e-mail. If you try logging in and your record is not found, the site will tell you. You may set up a new ARMA account at that time.

    I can't remember my password. What do I do?
    You may retrieve your password via e-mail. Your password will be sent to the e-mail address contained in your ARMA contact record.

    I'm an ARMA member and this is the first time I've logged in to the ARMA website -- I don't have a password. What do I do?
     
    You may retrieve your password via e-mail. Your password will be sent to the e-mail address contained in your ARMA contact record. Use the password sent to you and your e-mail address to log in.

    Where can I change my password?
    You may change your password under MyARMA. Choose "Account Preferences," enter your new password, and click "Submit Changes."

     


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