Headquarters Staff
Executive Director
Marilyn Bier, CAE
Executive Director
Executive Office
888.301.3324 / +1 913.217.6002
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- Chief administrative officer of the association
- Implements policies established by the Board of Directors
- Oversees development and implementation of all headquarters projects
Headquarters Staff
Kerrianne Aulet
Education Coordinator
Education
/ +1 913.312.5562
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- Coordinates implementation of education programs
- Administers web seminars and online courses
- Provides customer service to education participants
- Maintains records and databases relevant to education programs
- Manages education evaluations and data
- Manages education monitor program
Diane Carlisle, CRM
Director, Professional Services
Executive Office
/ 1.913.312.1742
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- Identifies opportunities and resources for new educational content
- Author and speaker on RIM and association topics
- Represents ARMA to ISO TC46/SC11
- Liaison to GARP® Steering Task Force
- Liaison to Content Strategy Task Force
- Content expert for ARMA International headquarters
Jacki Conn
Sr. Manager, Education
Education
/ +1 913.217.6001
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- Manages curriculum and development of ARMA education programs
- Manages online course development
- Manages development and maintenance of RIM Competency model and self-assessment tool
- Manages development of training materials including course descriptions, manuals, quick reference guides, presentations, job aids, and online modules
- Oversees the development and maintenance of the education database
- Staff liaison to the Program Planning Committee
- Staff liaison to the Education Development Committee
Candace Daniels
Publications Coordinator
Brand Integration and Marketing
/ +1 913-312-1743
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- Manages bookstore publications
- Manages publication promotion
- Manages publications inventory ordering and payments
Brett Dietrich
Art Director
Brand Integration and Marketing
888.300.0134 / +1 913.217.6013
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- Designs graphics for publications, periodicals, and marketing collateral
Sharon Ebberts
Manager,Finance and Administration
Finance and Administration
888.279.7961 / +1 913.312.1739
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- Responsible for payroll
- General ledger balancing and analysis of the trial balance and balance sheet
- Coordinates and prepares most audit schedules
- Prepares and reconciles all bank and cash accounts, including cash flow projections and requirements
Melissa Ebert
Strategic Alliance Advisor
Executive Office
888.298.8179 / +1 913.217.6020
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- Manages strategic alliances and collaborative relationships with other organizations
- Identifies outreach opportunities
Ashley Flynn
Marketing Coordinator
Brand Integration and Marketing
800.422.2762 Ext. 5561 / +1 913.312.5561
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- Creating and distributing broadcast e-mails
- Coordinating exhibiting logistics
- Identifying and executing media relations opportunities
- Tracking media coverage
- Assisting in developing news items and other content for website
- Identifying and coordinating speaking opportunities, article placements, and co-marketing arrangements
- Conducting basic marketing research
- Monitoring and updating marketing communications calendar
Connie Hardy
Executive Administration Officer
Executive Office
888.299.4094 / +1 913.217.6012
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- Serves as Association Corporate Secretary
- Supports the Board of Directors
- Supports the Executive Director
- Manages HR and benefits administration
- Liaison to the Election Management Committee
- Liaison to the Outside Director Search Committee
- HQ Facilities Manager and Office Manager
Richard Head
Director, Education/Deputy Executive Director
Education
888-299-2618 / +1 913-217-6023
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- Sets strategic direction for association's education program
- Oversees development of educational events, including annual conference
- Liaison to the Conference Program Committee
- Liaison to the Education Development Committee (EDC)
ARMA International Headquarters
General Inquiries
Member Services
/ 913.341.3808
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Use this link for general inquiries to ARMA International.
Christine Hohman
Manager, Education Content
Education
888.299.7176 / +1 913.217.6008
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- Manages development and implementation of education content
- Manages online course development
- Oversees the development of web seminars and pre-conference seminar programs
- Assists in the development of chapter education
- Staff liaison to the Education Development Committee
- Staff liaison to the Program Planning Committee
Shaun Hubble
Member Services Representative
Member Services
888.299.7719 / +1 913.217.6009
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- Responds to daily e-mail inquiries and member-related phone calls
- Oversees monthly membership renewal process
Dusty Kline
Director, Information Technology
Information Technology
888.301.3390 / +1 913.217.6005
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- Oversees IT department
- Responsible for the overall design and implementation of Information Systems.
Amy Lanter
Managing Editor
Publications
888-298-9202 / (913) 217-6007
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Manage all activities associated with publishing the Information Management magazine
Provide editorial support
Melanie Middlebrook
Director, Finance and Administration
Finance and Administration
888.299.7173 / +1 913.217.6017
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- Manages finance, budgeting, and accounting activities
- Assists in the management of ARMA's investment portfolio
- Produces monthly financial and projection statements/reports
- Oversees the cash management, accounts payable and receivable functions
- Liaison to the Financial Planning Committee
Trevor Mitchell
Director, Member Services
Member Services
888.299.4319 / +1 913.217.6019
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- Oversees member/customer services- related activities
- Develops leadership training programs
- Staff liaison to Region Manager and Coordinator program
- Staff liaison for international activities
- Oversees Awards program
Ian Nyquist
Communications Specialist
Brand Integration and Marketing
888.279.9741 / +1 913.312.5560
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- Manages general content for website
- Updates and maintains web pages
- Writes press releases and marketing copy
Jeff Randolph
Director, Marketing
Brand Integration and Marketing
888.299.3610 / +1 913.217.6016
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Oversees internal and external marketing communications
Primary media contact
Oversees outreach activities, including speaker/expert placements
Identifies opportunities for promoting RIM, ARMA, and ARMA products in external publications
Robert Reinsch
Member Services Data Coord.
Member Services
888.299.3310 / 913.312.1740
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Manages mailing of new member packets
Processes payments for new/renewal memberships
Customer records monitor
Tracks chapter/region deadlines (group returns, board updates, award submissions, etc.)
Processes chapter requests for traveling display booth and promotional literature
Oversees mailroom activities
Terry Sanders
Accounting Coordinator
Finance and Administration
888.299.4134 / +1 913.217.6018
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- Handles daily accounting functions, including accounts payable and receivable
Brad Schoonover,
Systems Administrator
Information Technology
888.300.3944 / +1 913.217.6024
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- Manages ARMA's information technology network and hardware.
- Provides support for ARMA's electronic record keeping systems.
- Analyzes existing IT infrastructure and programs and develops or recommends new systems or modifications to existing systems.
- Supervises the training of ARMA personnel in the use of PC's, software applications, terminals, printers and other peripherals.
- Oversees technology asset control with all departments, hardware vendors and other systems representatives.
Scott Simon
Senior Application Developer
Information Technology
/ 913.217.6010
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Develops and maintains internal system programming for ARMA International
Pat Smithson
Advertising Sales Manager
Sales and Government Relations
888.277.5838 / +1 913.217.6022
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- Advertising sales for Information Management magazine
- Web site advertising sales
- Web seminar advertising sales
- Special conference/educational workshop underwriting
Bob Tillman
Director, Sales and Government Relations
Sales and Government Relations
888.298.8219 / +1 913.217.6006
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- Coordinates government relations and advocacy activities
- Oversees advertising and exhibit sales
- Liaison to the Canadian Legislative and Regulatory Affairs (CLARA) Committee
- Liaison to the U.S. Government Relations Committee (GRECO)
Vicki Wiler
Director, Publications
Publications
888.299.3239 / +1 913.217.6014
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- Manages book publishing program
- Manages Information Management magazine
- Manages electronic newsletters
- Staff liaison to Information Management Editorial Board and the Publications Editorial Board
- Handles copyright permission requests for ARMA books
Wanda Wilson
Sr. Manager, Conferences
Education
888.298.6902 / +1 913.217.6003
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- Manages annual conference
- Manages arrangements for ARMA International seminars
Elizabeth Zlitni
Exposition Manager
Sales and Government Relations
888.279.7378 / +1 913.217.6015
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- Manages annual expo
- Exhibit and sponsorship sales and relations
- Buyer's Guide advertising sales (print & online)
- Industry Membership manager
- Corporate sponsorship sales
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