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Headquarters Staff
Executive Director
Marilyn Bier, CAE
Executive Director
Executive Office
888.301.3324 / +1 913.217.6002
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- Chief administrative officer of the association
- Implements policies established by the Board of Directors
- Oversees development and implementation of all headquarters projects
Headquarters Staff
Kerrianne Aulet
Education Coordinator
Education
+1 913.312.5562
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- Coordinates implementation of education programs
- Administers web seminars and online courses
- Provides customer service to education participants
- Maintains records and databases relevant to education programs
- Manages education evaluations and data
- Manages education monitor program
Paula Banes
Sales Project Manager
Brand Integration and Marketing
+1 888.299.2618 (U.S. & Canada) / +1 913.217.6023
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- Coordinates and fulfills vendor sales efforts
Diane Carlisle, CRM
Deputy Executive Director/Sr. Director of Content Development
Education
1.913.312.1742
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- Directs the strategy and development of ARMA's educational content through all venues
- Represents ARMA to external standards development organizations such as ISO, NISO, etc.
- Author and speaker on RIM and association topics
- Staff Liaison to GARP® Steering Task Force
- Assists Executive Director as required
Jacki Conn
Sr. Manager, Education
Education
+1 913.217.6001
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- Manages curriculum and development of ARMA education programs
- Manages online course development
- Manages development and maintenance of RIM Competency model and self-assessment tool
- Manages development of training materials including course descriptions, manuals, quick reference guides, presentations, job aids, and online modules
- Oversees the development and maintenance of the education database
- Staff liaison to the Program Planning Committee
- Staff liaison to the Education Development Committee
Candace Daniels
Product Marketing Manager
Brand Integration and Marketing
+1 913-312-1743
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- Manages bookstore publications
- Manages publication promotion
- Manages publications inventory ordering and payments
Mallorie Dautenhahn
Communication Specialist
Brand Integration and Marketing
913.312.5560
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- Administers ARMA’s website, maintaining integrity and quality of content consistent with ARMA’s marketing and communications objectives
- Researches, writes, edits and distributes email blasts; provides assistance in identification of topics and timing of email blasts
- Contributes to communications strategy by assisting with social media channels for ARMA membership . Assists with keeping ARMA current with appropriate media channels for its members
- Assists with media monitoring and tracking for ARMA International placements and opportunities
- Provides project support on marketing and communications projects which have a focus on electronic media
Angie Dickerson
GARP Project Administrator
Education
913.312.1741
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Brett Dietrich
Art Director
Brand Integration and Marketing
888.300.0134 / +1 913.217.6013
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- Designs graphics for publications, periodicals, and marketing collateral
Melissa Ebert
Director, Strategic Partnerships
Education
888.298.8179 / +1 913.217.6020
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- Manages strategic alliances and collaborative relationships with other organizations
- Identifies outreach opportunities
Kristina Franz
Education Specialist
Education
888.299.3310 / 913.312.1740
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Connie Hardy
Director, Administration
Executive Office
888.299.4094 / +1 913.217.6012
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- Ex-officio, Board of Directors
- Association Corporate Secretary
- Supports the Executive Director
- Supervises HR and benefits administration
- Liaison to the Election Management Task Force
- Liaison to the Outside Director Search Task Force
- HQ Administration management
ARMA International Headquarters
General Inquiries
Member Services
913.341.3808
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Shaun Hubble
Chapter Relations Coordinator
Member Services
888.299.7719 / +1 913.217.6009
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- Primary liaison to chapter leaders for support related to the daily operation of chapters
- Develops new respources to assist chapters based on need
- Assists with Awards Program
Liz Icenogle
Manager, Member Services
Member Services
913.217.6008
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- Focuses on association membership retention and recruitment activities
- Manages association customer service initiatives
- Promotes membership benefits and encourages engagement in association programs
Dusty Kline
Director, Information Technology
Information Technology
888.301.3390 / +1 913.217.6005
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- Oversees IT department
- Responsible for the overall design and implementation of Information Systems.
Karen Lind-Russell and Krista Markley
General Vendor Inquiries
Brand Integration and Marketing
888.277.5838 / 913.217.6022
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Amy Lanter
Managing Editor
Publications
888-298-9202 / (913) 217-6007
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- Manage all activities associated with publishing the Information Management magazine
- Provide editorial support
Melanie Middlebrook
Director, Finance
Finance
888.299.7173 / +1 913.217.6017
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- Manages finance, budgeting, and accounting activities
- Assists in the management of ARMA's investment portfolio
- Produces monthly financial and projection statements/reports
- Oversees the cash management, accounts payable and receivable functions
- Liaison to the Financial Planning Committee
Trevor Mitchell
Director, Member Services
Member Services
888.298.7376 / +1 913.217.6004
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- Oversees member/customer services- related activities
- Develops leadership training programs
- Staff liaison to Region Manager and Coordinator program
- Staff liaison for international activities
- Oversees Awards program
K.C. O'Rourke
Marketing Manager
Brand Integration and Marketing
913.312.5561
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- Oversees internal and external marketing communications
- Primary media contact
- Develops and executes marketing communications for the Association
- Manages external presence for trade shows, exhibits
Jeff Randolph
Sr. Director, Marketing & Sales
Brand Integration and Marketing
888.299.3610 / +1 913.217.6016
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- Oversees internal and external marketing communications
- Primary media contact
- Oversees outreach activities, including speaker/expert placements
- Oversees advertising and exhibit sales
- Identifies opportunities for promoting RIM, ARMA, and ARMA products in external publications
Terry Sanders
Accounting Coordinator
Finance
888.299.4134 / +1 913.217.6018
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- Handles daily accounting functions, including accounts payable and receivable
Brad Schoonover,
Systems Administrator
Information Technology
888.300.3944 / +1 913.217.6024
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- Manages ARMA's information technology network and hardware.
- Provides support for ARMA's electronic record keeping systems.
- Analyzes existing IT infrastructure and programs and develops or recommends new systems or modifications to existing systems.
- Supervises the training of ARMA personnel in the use of PC's, software applications, terminals, printers and other peripherals.
- Oversees technology asset control with all departments, hardware vendors and other systems representatives.
Scott Simon
Senior Application Developer
Information Technology
913.217.6010
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- Develops and maintains internal system programming for ARMA International
Julie Tesch
Member Services Coordinator
Member Services
913-312-5563
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- Responds to daily e-mail inquiries and member-related phone calls
- Oversees monthly membership renewal process
- Monitors and updates customer data in system
- Processes claims and renewals for the Information Management magazine
Bob Tillman
Director, Government Relations and GARP Outreach
Sales and Government Relations
888.298.8219 / +1 913.217.6006
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- Coordinates government relations and advocacy activities
Lisa White
General Accountant
Finance
913.312.1739
Send E-mail- General ledger accounting, payroll, budgeting, forecasting
Jeff Whited
Manager, Content Development
Education
888.299.4319 / 913.312-5564
Send E-mail- Managers development of education content
- Manages the development and implementation of the pre-conference seminar programs
- Manages development of online courses
- Researches and selects outside consultants and trainers to conduct training on specific topics
Vicki Wiler
Director, Publications
Publications
888.299.3239 / +1 913.217.6014
Send E-mail- Manages book publishing program
- Manages Information Management magazine
- Manages electronic newsletters
- Staff liaison to Information Management Editorial Board and the Publications Editorial Board
- Handles copyright permission requests for ARMA books
Wanda Wilson
Sr. Manager, Conferences
Education
888.298.6902 / +1 913.217.6003
Send E-mail- Manages annual conference
- Manages arrangements for ARMA International seminars
Elizabeth Zlitni
Sales Manager
Brand Integration and Marketing
888.279.7378 / +1 913.217.6015
Send E-mail- Manages annual expo
- Exhibit and sponsorship sales and relations
- Buyer's Guide advertising sales (print & online)
- Industry Membership manager
- Corporate sponsorship sales
