ARMA International: The Association for Information Management Professionals

Headquarters Staff

Executive Director

Marilyn Bier, CAE
Executive Director
Executive Office
888.301.3324 / +1 913.217.6002
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Chief administrative officer of the association
Implements policies established by the Board of Directors
Oversees development and implementation of all headquarters projects

Headquarters Staff

Kerrianne Aulet
Education Coordinator
Education
/ +1 913.312.5562
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Coordinates implementation of education programs
Administers web seminars and online courses
Provides customer service to education participants
Maintains records and databases relevant to education programs
Manages education evaluations and data
Manages education monitor program

Diane Carlisle, CRM
Director, Professional Services
Executive Office
/ 1.913.312.1742
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Identifies opportunities and resources for new educational content
Author and speaker on RIM and association topics
Represents ARMA to ISO TC46/SC11
Liaison to GARP® Steering Task Force
Liaison to Content Strategy Task Force
Content expert for ARMA International headquarters

Jacki Conn
Sr. Manager, Education
Education
/ +1 913.217.6001
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Manages curriculum and development of ARMA education programs
Manages online course development
Manages development and maintenance of RIM Competency model and self-assessment tool
Manages development of training materials including course descriptions, manuals, quick reference guides, presentations, job aids, and online modules
Oversees the development and maintenance of the education database
Staff liaison to the Program Planning Committee
Staff liaison to the Education Development Committee

Candace Daniels
Publications Coordinator
Brand Integration and Marketing
/ +1 913-312-1743
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Manages bookstore publications
Manages publication promotion
Manages publications inventory ordering and payments

Brett Dietrich
Art Director
Brand Integration and Marketing
888.300.0134 / +1 913.217.6013
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Designs graphics for publications, periodicals, and marketing collateral

Sharon Ebberts
Manager,Finance and Administration
Finance and Administration
888.279.7961 / +1 913.312.1739
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Responsible for payroll
General ledger balancing and analysis of the trial balance and balance sheet
Coordinates and prepares most audit schedules
Prepares and reconciles all bank and cash accounts, including cash flow projections and requirements

Melissa Ebert
Strategic Alliance Advisor
Executive Office
888.298.8179 / +1 913.217.6020
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Manages strategic alliances and collaborative relationships with other organizations
Identifies outreach opportunities

Ashley Flynn
Marketing Coordinator
Brand Integration and Marketing
800.422.2762 Ext. 5561 / +1 913.312.5561
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Creating and distributing broadcast e-mails
Coordinating exhibiting logistics
Identifying and executing media relations opportunities
Tracking media coverage
Assisting in developing news items and other content for website
Identifying and coordinating speaking opportunities, article placements, and co-marketing arrangements
Conducting basic marketing research
Monitoring and updating marketing communications calendar

Connie Hardy
Executive Administration Officer
Executive Office
888.299.4094 / +1 913.217.6012
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Serves as Association Corporate Secretary
Supports the Board of Directors
Supports the Executive Director
Manages HR and benefits administration
Liaison to the Election Management Committee
Liaison to the Outside Director Search Committee
HQ Facilities Manager and Office Manager

Richard Head
Director, Education/Deputy Executive Director
Education
888-299-2618 / +1 913-217-6023
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Sets strategic direction for association's education program
Oversees development of educational events, including annual conference
Liaison to the Conference Program Committee
Liaison to the Education Development Committee (EDC)

ARMA International Headquarters
General Inquiries
Member Services
/ 913.341.3808
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Use this link for general inquiries to ARMA International.

Christine Hohman
Manager, Education Content
Education
888.299.7176 / +1 913.217.6008
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Manages development and implementation of education content
Manages online course development
Oversees the development of web seminars and pre-conference seminar programs
Assists in the development of chapter education
Staff liaison to the Education Development Committee
Staff liaison to the Program Planning Committee

Shaun Hubble
Member Services Representative
Member Services
888.299.7719 / +1 913.217.6009
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Responds to daily e-mail inquiries and member-related phone calls
Oversees monthly membership renewal process

Dusty Kline
Director, Information Technology
Information Technology
888.301.3390 / +1 913.217.6005
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Oversees IT department
Responsible for the overall design and implementation of Information Systems.

Amy Lanter
Managing Editor
Publications
888-298-9202 / (913) 217-6007
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Manage all activities associated with publishing the Information Management magazine

Provide editorial support

Melanie Middlebrook
Director, Finance and Administration
Finance and Administration
888.299.7173 / +1 913.217.6017
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Manages finance, budgeting, and accounting activities
Assists in the management of ARMA's investment portfolio
Produces monthly financial and projection statements/reports
Oversees the cash management, accounts payable and receivable functions
Liaison to the Financial Planning Committee

Trevor Mitchell
Director, Member Services
Member Services
888.299.4319 / +1 913.217.6019
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Oversees member/customer services- related activities
Develops leadership training programs
Staff liaison to Region Manager and Coordinator program
Staff liaison for international activities
Oversees Awards program

Ian Nyquist
Communications Specialist
Brand Integration and Marketing
888.279.9741 / +1 913.312.5560
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Manages general content for website
Updates and maintains web pages
Writes press releases and marketing copy

Jeff Randolph
Director, Marketing
Brand Integration and Marketing
888.299.3610 / +1 913.217.6016
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Oversees internal and external marketing communications

Primary media contact

Oversees outreach activities, including speaker/expert placements

Identifies opportunities for promoting RIM, ARMA, and ARMA products in external publications

Robert Reinsch
Member Services Data Coord.
Member Services
888.299.3310 / 913.312.1740
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Manages mailing of new member packets

Processes payments for new/renewal memberships

Customer records monitor

Tracks chapter/region deadlines (group returns, board updates, award submissions, etc.)

Processes chapter requests for traveling display booth and promotional literature

Oversees mailroom activities

Terry Sanders
Accounting Coordinator
Finance and Administration
888.299.4134 / +1 913.217.6018
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Handles daily accounting functions, including accounts payable and receivable

Brad Schoonover,
Systems Administrator
Information Technology
888.300.3944 / +1 913.217.6024
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Manages ARMA's information technology network and hardware.
Provides support for ARMA's electronic record keeping systems.
Analyzes existing IT infrastructure and programs and develops or recommends new systems or modifications to existing systems.
Supervises the training of ARMA personnel in the use of PC's, software applications, terminals, printers and other peripherals.
Oversees technology asset control with all departments, hardware vendors and other systems representatives.

Scott Simon
Senior Application Developer
Information Technology
/ 913.217.6010
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Develops and maintains internal system programming for ARMA International

Pat Smithson
Advertising Sales Manager
Sales and Government Relations
888.277.5838 / +1 913.217.6022
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Advertising sales for Information Management magazine
Web site advertising sales
Web seminar advertising sales
Special conference/educational workshop underwriting

Bob Tillman
Director, Sales and Government Relations
Sales and Government Relations
888.298.8219 / +1 913.217.6006
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Coordinates government relations and advocacy activities
Oversees advertising and exhibit sales
Liaison to the Canadian Legislative and Regulatory Affairs (CLARA) Committee
Liaison to the U.S. Government Relations Committee (GRECO)

Vicki Wiler
Director, Publications
Publications
888.299.3239 / +1 913.217.6014
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Manages book publishing program
Manages Information Management magazine
Manages electronic newsletters
Staff liaison to Information Management Editorial Board and the Publications Editorial Board
Handles copyright permission requests for ARMA books

Wanda Wilson
Sr. Manager, Conferences
Education
888.298.6902 / +1 913.217.6003
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Manages annual conference
Manages arrangements for ARMA International seminars

Elizabeth Zlitni
Exposition Manager
Sales and Government Relations
888.279.7378 / +1 913.217.6015
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Manages annual expo
Exhibit and sponsorship sales and relations
Buyer's Guide advertising sales (print & online)
Industry Membership manager
Corporate sponsorship sales