Headquarters Staff

Executive Director

Marilyn Bier
Executive Director
Executive Office
888.301.3324 / +1 913.217.6002
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• Chief administrative officer of the association
• Implements policies established by the Board of Directors
• Oversees development and implementation of educational offerings and annual conference

Headquarters Staff

Kerrianne Aulet
Education Coordinator
Education
/ +1 913.312.5562
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• Coordinates implementation of education programs
• Administers web seminars and online courses
• Provides customer service to education participants
• Maintains records and databases relevant to education programs
• Manages education evaluations and data
• Manages education monitor program

Nancy Barnes
Standards Development Specialist
Professional Resources
888.298.6610 / +1 913.312.5565
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• Monitors the progress of each Standards Development Committee project
• Participates on the Standards Development Committee
• Monitors the work of other(non-ARMA) standards related organizations

Jacki Conn
Sr. Manager, Education
Education
888.299.2389 / +1 913.217.6001
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• Manages curriculum and development of ARMA education programs
• Manages development and maintenance of RIM Competency model and self-assessment tool
• Manages development of training materials including course descriptions, manuals, quick reference guides, presentations, job aids, and online modules
• Oversees the development and maintenance of the education database
• Staff liaison to the Program Planning Committee
• Staff liaison to the Education Development Committee
  

Candace Daniels
Publications Coordinator
Publications
/ +1 913-312-1743
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• Manages production of publications
• Manages freelance editors, authors, and other production resources
• Maintains relationships with publishers
• Oversees publications inventory ordering and payments

Brett Dietrich
Art Director
Brand Integration and Marketing
888.300.0134 / +1 913.217.6013
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• Designs graphics for publications, periodicals, and marketing collateral

Sharon Ebberts
Manager,Finance and Administration
Finance and Administration
888.279.7961 / +1 913.312.1739
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• Responsible for payroll
• General ledger balancing and analysis of the trial balance and balance sheet
• Coordinates and prepares most audit schedules
• Prepares and reconciles all bank and cash accounts, including cash flow projections and requirements

Melissa Ebert
Sr. Manager, Partnerships & Alliances
Brand Integration and Marketing
888.298.8179 / +1 913.217.6020
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• Manages strategic alliances and collaborative relationships with other organizations
• Identifies outreach opportunities

Ashley Flynn
Marketing Coordinator
Brand Integration and Marketing
800.422.2762 Ext. 5561 / +1 913.312.5561
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• Creating and distributing broadcast e-mails
• Coordinating exhibiting logistics
• Identifying and executing media relations opportunities
• Tracking media coverage
• Assisting in developing news items and other content for website
• Identifying and coordinating speaking opportunities, article placements, and co-marketing arrangements
• Conducting basic marketing research
• Monitoring and updating marketing communications calendar

Andrea Greenwald
Meetings and Events Coordinator
Education
888-279-9349 / +1 913-312-1744
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• Manages registration for Annual Conference and Seminars
• Handles accounting functions for Conference Registration
• Provides customer service to conference and seminar attendees
• Coordinates committee meetings

Connie Hardy
Executive Administration Officer
Executive Office
888.299.4094 / +1 913.217.6012
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• Serves as Association Corporate Secretary
• Supports the Board of Directors
• Supports the Executive Director
• Manages HR and benefits administration
• Liaison to the Election Management Committee
• Liaison to the Outside Director Search Committee
• HQ Facilities Manager and Office Manager

Richard Head
Director, Education/Deputy Executive Director
Education
888-299-2618 / +1 913-217-6023
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• Sets strategic direction for association's education program
• Oversees development of educational events, including annual conference
• Liaison to the Conference Program Committee
• Liaison to the Education Development Committee (EDC)

ARMA International Headquarters
General Inquiries
Member Services
/ 913.341.3808
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Christine Hohman
Manager, Education Content
Education
888.299.7176 / +1 913.217.6008
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• Manages development and implementation of education content
• Oversees the development of web seminars, E-discovery seminars, and pre-conference seminar programs
• Assists in the development of chapter education
• Staff liaison to the Leadership Development Training Committee
• Staff liaison to the Electronic Discovery Advisory Group
• Staff liaison to the Technical Advisory Committee
• Staff liaison to the Education Development Committee
• Staff liaison to the Program Planning Committee 

Kevin Joerling
Sr. Manager, RIM Standards & Records Management
Professional Resources
800.457.7954 / +1 913.312.1742
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• Manages U.S. and international standards development processes
• Staff liaison to the Standards Development Committee
• Serves as the primary contact on standards issues
• Serves as a subject matter expert in records and information management

Tom Killam
Director, Member Services
Member Services
888.299.4319 / +1 913.217.6019
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• Oversees member/customer services- related activities
• Develops leadership training opportunities for region and chapter leaders
• Staff liaison to Region Leadership Program
• Staff liaison for international activities
• Staff liaison to Member Relations Committee

Dusty Kline
Director, Information Technology
Information Technology
888.301.3390 / +1 913.217.6005
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• Oversees IT department
• Responsible for the overall design and implementation of Information Systems.

Amy Lanter
Managing Editor
Publications
888-298-9202 / (913) 217-6007
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Manage all activities associated with publishing the Information Management magazine

Provide editorial support

Melanie Middlebrook
Director, Finance and Administration
Finance and Administration
888.299.7173 / +1 913.217.6017
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• Manages finance, budgeting, and accounting activities
• Assists in the management of ARMA's investment portfolio
• Produces monthly financial and projection statements/reports
• Oversees the cash management, accounts payable and receivable functions
• Liaison to the Financial Planning Committee

Trevor Mitchell
Sr. Manager, Member Services
Member Services
888.298.7376 / +1 913.217.6004
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• Manages relations with Chapter leaders
• Manages Chapter Resources on Leadership Resource site of website
• Produces Chapter Connections newsletter for ARMA leadership
• Staff liaison to Awards Committee

Ian Nyquist
E-Content Manager
Brand Integration and Marketing
888.279.9741 / +1 913.312.5560
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• Manages general content for website 
• Updates and maintains web pages
• Writes press releases and marketing copy

Jeff Randolph
Director, Marketing
Brand Integration and Marketing
888.299.3610 / +1 913.217.6016
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Robert Reinsch
Member Services Data Coord.
Member Services
/ 913.312.5563
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Terry Sanders
Accounting 1 Coordinator
Finance and Administration
888.299.4134 / +1 913.217.6018
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• Handles daily accounting functions, including accounts payable and receivable

Brad Schoonover,
Systems Administrator
Information Technology
888.300.3944 / +1 913.217.6024
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• Manages ARMA's information technology network and hardware.
• Provides support for ARMA's electronic record keeping systems.
• Analyzes existing IT infrastructure and programs and develops or recommends new systems or modifications to existing systems.
• Supervises the training of ARMA personnel in the use of PC's, software applications, terminals, printers and other peripherals.
• Oversees technology asset control with all departments, hardware vendors and other systems representatives.

Member Services
Member Services Representative
Member Services
888.299.7719 / +1 913.217.6009
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• Responds to daily e-mail inquiries and member-related phone calls
• Data input for new and renewal memberships

Pat Smithson
Advertising Sales Manager
Sales and Government Relations
888.277.5838 / +1 913.217.6022
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• Advertising sales for Information Management magazine
• Advertising sales for print and online Buyer’s Guide
• Web site advertising sales
• Web seminar advertising sales
• Special conference/educational workshop underwriting

Bob Tillman
Director, Sales and Government Relations
Sales and Government Relations
888.298.8219 / +1 913.217.6006
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• Coordinates government relations and advocacy activities
• Oversees advertising and exhibit sales
• Liaison to the Canadian Legislative and Regulatory Affairs (CLARA) Committee
• Liaison to the U.S. Government Relations Committee (GRECO)

Vicki Wiler
Director, Publications
Publications
888.299.3239 / +1 913.217.6014
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• Manages book publishing program
• Manages Information Management magazine
• Manages electronic newsletters
• Staff liaison to Information Management Editorial Board and the Publications Editorial Board
• Handles copyright permission requests for ARMA books

Wanda Wilson
Sr. Manager, Conferences
Education
888.298.6902 / +1 913.217.6003
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• Manages annual conference
• Manages arrangements for ARMA International seminars

Elizabeth Zlitni
Exposition Manager
Sales and Government Relations
888.279.7378 / +1 913.217.6015
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• Manages annual expo
• Exhibit and sponsorship sales and relations