Headquarters Staff

Executive Director

Marilyn Bier, CAE
Executive Director
Executive Office
888.301.3324 / +1 913.217.6002
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  • Chief administrative officer of the association
  • Implements policies established by the Board of Directors
  • Oversees development and implementation of all headquarters projects

Headquarters Staff

Kerrianne Aulet
Education Coordinator
Education
+1 913.312.5562
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  • Coordinates implementation of education programs
  • Administers web seminars and online courses
  • Provides customer service to education participants
  • Maintains records and databases relevant to education programs
  • Manages education evaluations and data
  • Manages education monitor program

Diane Carlisle, CRM
Deputy Executive Director/Sr. Director of Content Development
Education
1.913.312.1742
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  • Directs the strategy and development of ARMA's educational content through all venues
  • Represents ARMA to external standards development organizations such as ISO, NISO, etc.
  • Author and speaker on RIM and association topics
  • Staff Liaison to GARP® Steering Task Force
  • Assists Executive Director as required

Jacki Conn
Sr. Manager, Education
Education
+1 913.217.6001
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  • Manages curriculum and development of ARMA education programs
  • Manages online course development
  • Manages development and maintenance of RIM Competency model and self-assessment tool
  • Manages development of training materials including course descriptions, manuals, quick reference guides, presentations, job aids, and online modules
  • Oversees the development and maintenance of the education database
  • Staff liaison to the Program Planning Committee
  • Staff liaison to the Education Development Committee

Candace Daniels
Product Marketing Manager
Brand Integration and Marketing
+1 913-312-1743
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  • Manages bookstore publications
  • Manages publication promotion 
  • Manages publications inventory ordering and payments

Brett Dietrich
Art Director
Brand Integration and Marketing
888.300.0134 / +1 913.217.6013
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  • Designs graphics for publications, periodicals, and marketing collateral

Melissa Ebert
Strategic Alliance Advisor
Education
888.298.8179 / +1 913.217.6020
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  • Manages strategic alliances and collaborative relationships with other organizations
  • Identifies outreach opportunities

Connie Hardy
Director of Administration
Executive Office
888.299.4094 / +1 913.217.6012
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  • Ex-officio, Board of Directors
  • Association Corporate Secretary
  • Supports the Executive Director
  • Supervises HR and benefits administration
  • Liaison to the Election Management Task Force
  • Liaison to the Outside Director Search Task Force
  • HQ Administration management

ARMA International Headquarters
General Inquiries
Member Services
913.341.3808
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Use this link for general inquiries to ARMA International.

Shaun Hubble
Member Services Representative
Member Services
888.299.7719 / +1 913.217.6009
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  • Responds to daily e-mail inquiries and member-related phone calls
  • Oversees monthly membership renewal process

Elizabeth Icenogle
Education Specialist
Education
913.217.6008
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Assist in various forms of education delivery

Dusty Kline
Director, Information Technology
Information Technology
888.301.3390 / +1 913.217.6005
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  • Oversees IT department
  • Responsible for the overall design and implementation of Information Systems.

Amy Lanter
Managing Editor
Publications
888-298-9202 / (913) 217-6007
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Manage all activities associated with publishing the Information Management magazine

Provide editorial support


Melanie Middlebrook
Director, Finance
Finance
888.299.7173 / +1 913.217.6017
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  • Manages finance, budgeting, and accounting activities
  • Assists in the management of ARMA's investment portfolio
  • Produces monthly financial and projection statements/reports
  • Oversees the cash management, accounts payable and receivable functions
  • Liaison to the Financial Planning Committee

Trevor Mitchell
Director, Member Services
Member Services
888.298.7376 / +1 913.217.6004
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  • Oversees member/customer services- related activities
  • Develops leadership training programs
  • Staff liaison to Region Manager and Coordinator program
  • Staff liaison for international activities
  • Oversees Awards program

Ian Nyquist
Communications Specialist
Brand Integration and Marketing
888.279.9741 / +1 913.312.5560
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  • Manages general content for website 
  • Updates and maintains web pages
  • Writes press releases and marketing copy

K.C. O'Rourke
Marketing Representative
Brand Integration and Marketing
913.312.5561
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  • Oversees internal and external marketing communications 
  • Primary media contact
  • Develops and executes marketing communications for the Association
  • Manages external presence for trade shows, exhibits

  • Jeff Randolph
    Sr. Director, Marketing & Sales
    Brand Integration and Marketing
    888.299.3610 / +1 913.217.6016
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  • Oversees internal and external marketing communications 
  • Primary media contact
  • Oversees outreach activities, including speaker/expert placements
  • Oversees advertising and exhibit sales  
  • Identifies opportunities for promoting RIM, ARMA, and ARMA products in external publications

  • Robert Reinsch
    Member Services Data Coord.
    Member Services
    888.299.3310 / 913.312.1740
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  • Manages mailing of new member packets
  • Processes payments for new/renewal memberships
  • Customer records monitor
  • Tracks chapter/region deadlines (group returns, board updates, award submissions, etc.)
  • Processes chapter requests for traveling display booth and promotional literature
  • Oversees mailroom activities

  • Terry Sanders
    Accounting Coordinator
    Finance
    888.299.4134 / +1 913.217.6018
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    • Handles daily accounting functions, including accounts payable and receivable

    Brad Schoonover,
    Systems Administrator
    Information Technology
    888.300.3944 / +1 913.217.6024
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    • Manages ARMA's information technology network and hardware.
    • Provides support for ARMA's electronic record keeping systems.
    • Analyzes existing IT infrastructure and programs and develops or recommends new systems or modifications to existing systems.
    • Supervises the training of ARMA personnel in the use of PC's, software applications, terminals, printers and other peripherals.
    • Oversees technology asset control with all departments, hardware vendors and other systems representatives.

    Scott Simon
    Senior Application Developer
    Information Technology
    913.217.6010
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    Develops and maintains internal system programming for ARMA International

    Pat Smithson
    Advertising Sales Manager
    Brand Integration and Marketing
    888.277.5838 / +1 913.217.6022
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    • Advertising sales for Information Management magazine
    • Web site advertising sales
    • Web seminar advertising sales
    • Special conference/educational workshop underwriting

    Bob Tillman
    Director, Government Relations and GARP Outreach
    Sales and Government Relations
    888.298.8219 / +1 913.217.6006
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    • Coordinates government relations and advocacy activities
    • Liaison to the Canadian Legislative and Regulatory Affairs (CLARA) Committee
    • Liaison to the U.S. Government Relations Committee (GRECO)

    Lisa White
    General Accountant
    Finance
    913.312.1739
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    General ledger accounting, payroll, budgeting, forecasting

    Jeff Whited
    Manager, Education Content
    Education
    888.299.4319 / 913.217.6019
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    Vicki Wiler
    Director, Publications
    Publications
    888.299.3239 / +1 913.217.6014
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    • Manages book publishing program
    • Manages Information Management magazine
    • Manages electronic newsletters
    • Staff liaison to Information Management Editorial Board and the Publications Editorial Board
    • Handles copyright permission requests for ARMA books

    Wanda Wilson
    Sr. Manager, Conferences
    Education
    888.298.6902 / +1 913.217.6003
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    • Manages annual conference
    • Manages arrangements for ARMA International seminars

    Elizabeth Zlitni
    Exposition Manager
    Brand Integration and Marketing
    888.279.7378 / +1 913.217.6015
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    • Manages annual expo
    • Exhibit and sponsorship sales and relations
    • Buyer's Guide advertising sales (print & online)
    • Industry Membership manager
    • Corporate sponsorship sales

       

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