FAQs

Housing

• Can I make my hotel reservations now?
  If you want the special ARMA International rate, all reservations will be made through the Orlando World Center Marriott begining June 1, 2009. Check the housing and travel page for more information.
  

• Do I have to use the housing link provided on the conference site to make my hotel reservations?
  Yes, if you wish to make your reservation online, or you may call the hotel directly using the number provided on the conference site. All registrations should be made directly through the Orlando World Center Marriott to ensure you receive the discount rate. Be aware that ARMA International has not contracted with Convention Housing or any other third-party housing vendor and does not endorse, support, or guarantee their services.
  

• What hotels have been reserved? What are the rates? Which is the headquarters hotel?
  The headquarters hotel and only hotel this year is the Orlando World Center Marriott. The ARMA International group rate is $229.00 per night plus 13% tax single or double occupancy.
  

• Will I receive a confirmation of my housing reservation?
  Yes, you will receive an e-mail confirmation from the hotel.
  

• Will I be refunded if I have to cancel my room reservation?
  Advance individual deposits are fully refundable if cancelled more than 14 days prior to arrival.

General

• Who can attend the Annual Conference & Expo?
  Anyone who is interested in what it takes to appropriately manage records and information. To attend the Expo, you must be 18 years of age.
  

• Will all conference programming be held at the Orlando World Center Marriott?
  Yes, unless otherwise indicated.
  

• What is the dress code?
  Business casual; remember comfortable shoes for walking and a light jacket or sweater for fluctuating room temperatures.
  

• Will transportation be provided during the conference?
  Because all Conference & Expo activities are at the Orlando World Center Marriott, no additional transportation will be provided this year.
  

• Will handouts be provided during the conference?
  Handouts and presentations will be on a free CD-ROM located in your conference bag and online. Be sure to check your attendee e-mail alerts to learn when handouts will be available online.
  

• How can I become a speaker at a future annual conference?
  ARMA International publishes Calls for Proposals for all the education events. Please go to www.arma.org/learningcenter/proposals/ for details.

Registration

• Do I have to pre-register to attend the Expo only?
  No, but it is encouraged. You may register online at www.arma.org/conference or at the event.
  

• I am a member of the press. Do you have press registration?
  Yes, contact Ashley Flynn at ARMA International for details.
  

• I am not a member of ARMA International but my co-worker is and will not attend. Can I use their membership to register at the member rate?
  No, you would need to register at the non-member rate, which includes a year's membership in ARMA International.
• May I transfer my registration if I am not able to attend as planned?
  Yes, you may name a substitute by contacting ARMA International at +1 913.341.3808 or +1 800.422.2762 (U.S. and Canada) or via e-mail to Wanda Wilson .
  
• Will I be refunded if I have to cancel my registration?
  Depending on when your written cancellation is sent, you will receive a partial refund. See details on the Registration page when it becomes available.
  
• Will I receive a confirmation of my registration?
  Yes, an e-mail confirmation will be sent. You can also check your registration on your myARMA transactions page at www.arma.org.
  
• Can I buy additional individual award event tickets or lunch tickets?
  Yes, you can purchase them at registration online or on-site
• Can I volunteer to get a complimentary registration?
  We have a program for education monitors who receive a complimentary registration in return for monitoring sessions for two days. Please contact your Chapter President about this program.