Renewal Process

Here is an overview of the renewal process and releated communications that surround each step.

1. Invoices are generated two months prior to the membership’s current expiration date. (Example: In August we generated invoices for members who expire in October.) The first communication sent to the members is an e-mail invoice. 
2. The next month, those members whose renewal payments we have not received are sent another e-mail invoice and a print invoice by mail. 
3. The following month, those members whose renewal payments we have still not received are sent another e-mail invoice and a print invoice by mail. 
4. The following month, which is the month after the expiration date has passed, a final renewal noticed is sent by e-mail. 
5. At the end of that month, an e-mail is sent to the chapter leaders who are marked to receive the member e-mails from HQ to notify them of the members in their chapter that have 30 days remaining before their membership is terminated.

As a chapter leader you can always monitor these members by reviewing your roster every month. The rosters are distributed pre-sorted by expiration date with those closest to expiring at the top.

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