Chapter Operations e-Handbook

ARMA International is very pleased to make available to you the on-line leadership course, Personal Leadership Skills. As part of ARMA’s Leadership Academy, this on-line course was created exclusively for ARMA volunteer leaders. It is part of ARMA’s commitment to support your leadership development efforts. Personal Leadership Skills contains eleven modules. Each module takes approximately 30 to 45 minutes to complete. You can work through each module at your own desired pace. For your convenience you can leave a module at any place and return to it where you left off.

A “Certificate of Completion” will be awarded to those completing the entire course and demonstrating comprehension of all 11 modules. A score of 80% is required to pass the short quiz in each module, and more than one opportunity is given to achieve 80% or better. CRMs will receive 6.5 CRM maintenance credits upon successful completion of the full course - all eleven modules. No credits will be awarded for partial completion

NOTE: Although you will see a “Cost” associated with each module, this training is offered to you at no cost because you are an ARMA International volunteer leader at your Chapter, Region, or the International level!

To access the course modules: 

  • To access and begin the modules, please use the link below and follow instructions. You will need your ARMA membership I.D. number to use as your PIN to log in. The system will also ask for a temporary password, which is “arma.” (password is case sensitive) You can change your password once you have logged on for the first time.
  • If you feel you should be included in our complementary offering due to an ARMA leadership position and cannot gain access to the courses, please contact us. 

Customer Service and Technical Support: 

  • If you have received acknowledgement that you are eligible for this complementary online course due to your leadership position, and you have questions or problems getting logged in or need technical assistance, please contact our vendor, Alliance Training and Consulting. Include your user ID, first and last name, and a description of your concern in the e-mail.
  • For other ARMA International questions not specific to the logistics of this online training, please continue to call us at 1-800-422-2762 (US and Canada), or +1 913-341-3808 (all other countries).

Click here to access the Online Leadership Academy courses.